Join our
team as an

Account Supervisor

While every employee has core responsibilities, what you do outside those responsibilities is equally important, so we give you plenty of room to learn, grow, and explore.

Core responsibilities

  • Planning, developing and managing clients’ digital strategies
  • Analyzing and optimizing digital campaigns
  • Liaising with creative teams and internal resources to ensure that projects are running smoothly and on time
  • Liaising with client and addressing day-to-day challenges and opportunities
  • Fostering positive client and internal relationships
  • Project management, including creative revisions, coordination of meetings, approvals and workback schedules
  • Experience with managing budgets and forecasting revenue
  • Ensuring all internal departments have all necessary information, materials and elements in a timely manner
  • Coordination and execution of general/miscellaneous requests in the daily running of the account
  • Using your knowledge and skills to push clients, the team and the agency in the most productive direction
  • Assist with challenging client requests or issue escalations as needed

Education and requirements

  • 5 to 7 years’ experience as a Digital Account Manager in an agency setting
  • Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to detail
  • Experience managing people
  • Solid understanding of deployment platforms
  • Project management and/or technical ability
  • Proven ability to use AI to speed up and improve your day-to-day work, with real examples you can walk us through
  • Experience automating or simplifying repetitive tasks with AI is a strong asset
  • Strong written and oral communication skills

Freedom to do more

Get outside your comfort zone and try something new – from brainstorming creative ideas to planning charitable events, to something we haven’t even thought of.

Think you’d be a good fit?

Please apply to careers@jamcrm.com with your cover letter and resume. Please ensure that you include both your first and last name in the file name, and include the subject line “Application: Account Supervisor”.

Apply Now

Our values

At JAM, we value people over process. Instead of focusing on rules, roles, and titles, we focus on hiring the right people. The result is a more flexible, fun, creative, and successful team.

These are the specific behaviours and skills we care about most. The more these sound like you, the more likely you are to thrive here.

Integrity

You strive to do what’s right, not what’s easy.

Curiosity

You’re eager to question things. That’s where opportunity lives.

Honesty

You’re accountable, even when that means highlighting a mistake.

Excellence

You set goals for yourself, and understand that success is modest improvement, consistently done.

Respect

You embrace differences and treat everyone with respect.

Judgment

You make sensible choices and value long-term decision making.

Stability

You follow through on your commitments, time after time.

Work Ethic

You are always up for a challenge and proactive in your approach.

Selflessness

You take time to help colleagues and make everyone around you better.