Join our
team as an

AI Enablement Specialist

While every employee has core responsibilities, what you do outside those responsibilities is equally important, so we give you plenty of room to learn, grow, and explore.

This role will work closely with team leaders across Strategy, Creative, Technology, and Client Service to drive the implementation of AI acceleration at JAM. You will guide how we use Anthropic’s Claude, along with platforms like ClickUp, to build and manage custom AI tools, and lead the evolution of AI-enabled workflows that help our teams deliver better work, faster and more consistently.

Core responsibilities

  • AI platform optimization (Anthropic/Claude)
    • Assist in the strategy, structure, and governance for JAM’s Claude environment
    • Define best practices, safety standards, and usage models across teams
    • Translate business requirements into scalable AI workflows that support everyday work
    • Monitor Anthropic platform updates and ensure JAM adopts new capabilities responsibly and quickly
    • Manage how Claude connects to our everyday tools through MCP servers and connectors
  • Claude skill development & management
    • Build, refine, and maintain shared Claude skills tailored to specific clients, use cases, and internal workflows
    • Own skill and project instructions to ensure reliable, high-quality behaviour
    • Partner with internal content owners to evolve knowledge bases and maintain accuracy
    • Test, troubleshoot, and resolve advanced model issues that impact quality or performance
  • Workflow acceleration & enablement
    • Identify high-value opportunities where AI can speed up communication, creative work, QA, reporting, and client-service tasks
    • Design AI-assisted processes for briefs, emails, decks, research, recaps, and reviews
    • Train teams on how to get consistent, high-quality outputs from Claude
    • Develop reusable skills, templates, and prompt frameworks that drive efficiency and improve results
  • AI innovation & emerging technology
    • Research and evaluate emerging AI tools, agents, automations, MCP servers, and integrations
    • Prototype new solutions that enhance marketing delivery and operational efficiency
    • Advise leadership on long-term AI strategy, investment areas, and competitive advantage
    • Stay ahead of industry trends in generative AI, workflow automation, and marketing technology

Desired skills & experience

  • Experience with prompt engineering, LLM behaviour, or AI-driven workflow design
  • Understanding of marketing, CRM, creative workflows, or client communications
  • Ability to translate user feedback into structured, technical improvements
  • Strong communicator who can coach teams and simplify complex AI concepts
  • Bonus: Experience with Claude, MCP servers, automation platforms, APIs, integrations (Teams, Outlook)
  • 3-5+ years of experience in AI, digital strategy, marketing technology, or related fields

Freedom to do more

Get outside your comfort zone and try something new – from brainstorming creative ideas to planning charitable events, to something we haven’t even thought of.

Think you’d be a good fit?

Please apply to careers@jamcrm.com with your cover letter and resume. Please ensure that you include both your first and last name in the file name, and include the subject line “Application: AI Enablement Specialist”.

Apply Now

Our values

At JAM, we value people over process. Instead of focusing on rules, roles, and titles, we focus on hiring the right people. The result is a more flexible, fun, creative, and successful team.

These are the specific behaviours and skills we care about most. The more these sound like you, the more likely you are to thrive here.

Integrity

You strive to do what’s right, not what’s easy.

Curiosity

You’re eager to question things. That’s where opportunity lives.

Honesty

You’re accountable, even when that means highlighting a mistake.

Excellence

You set goals for yourself, and understand that success is modest improvement, consistently done.

Respect

You embrace differences and treat everyone with respect.

Judgment

You make sensible choices and value long-term decision making.

Stability

You follow through on your commitments, time after time.

Work Ethic

You are always up for a challenge and proactive in your approach.

Selflessness

You take time to help colleagues and make everyone around you better.